Robin joined BMG in 2018 to lead our call centre expansion and operational growth. He has more than 30 years’ experience working in customer service and regulated operational environments for major organisations.
He has been responsible for all our successfully delivered CATI and CAPI research and introduced many operational efficiencies using AI, automation and in house systems development. He has overseen large-scale surveys for clients such as BEIS, DfE, and various government agencies, as well as delivering customer satisfaction research for a range of clients. As a member of the Senior Management Team his skills and experience help shape our future strategies and explore alternative revenue opportunities.