BMG has been commissioned to carry out Steve Biko Housing Association’s latest tenant satisfaction research, building on previous, similar work we conducted for SBHA in this area. This is a particularly exciting project for us as SBHA has a very diverse tenant base. In addition to the core methodology of postal/online, we will therefore be interviewing non-English speaking tenants in person, using our multi-lingual field team. The research will explore areas such as financial inclusion and the facilities provided to sheltered housing residents, as well as the core STAR satisfaction measures.
In addition to the many STAR/tenant satisfaction surveys such as this that we carry out each year, BMG also conducts a large volume of continuous transactional surveys for housing providers. Issues that we are exploring currently include repairs, enquiries, ASB, complaints, major works, etc.