Make journeys better

Who are BMG Research?

We are an independent research company which undertakes projects for a range of government departments, charities and universities. BMG Research are bound by the Market Research Society Code of Conduct – a set of agreements that ensure research is conducted in an ethical and safe manner.

We (BMG Research) are carrying out the survey on behalf of Transport Focus, an independent watchdog for passengers and road users in Great Britain.

Why are you contacting me?

Transport Focus has asked us to carry out a survey about recent journey experiences with members of the public. We have got in touch with a random selection of 6000 households across Great Britain, asking them to complete our survey online. You can get access to the survey simply by clicking on the link below:

Make sure you have the letter or leaflet we sent you to hand, as you will need to enter the reference number on it at the start of the survey.

If you didn’t receive a letter or leaflet from us, sorry, you won’t be able to take part in this survey.

If you have any questions about the survey, or need help filling it in, please give us a call on our freephone 0800 358 0337 or email

All information collected will be treated confidentially and used in accordance with the Data Protection Act. We follow the Market Research Society Code of Conduct in all of our research. No individual will be identifiable from the results. Your answers will be combined with those of others who take part in the survey, for reporting purposes.

More details about how information will be managed by BMG can be found in our privacy notice here: