Tenants of Fife Housing Association (FHA) will soon get their chance to have their say.

FHA’s latest customer satisfaction telephone survey starts next week, enabling the association to find out what tenants think about the services it provides and the homes they live in.

The survey will be carried out over the phone by market research company, BMG Research.

Chief Executive Nicki Donaldson stressed how essential it is that everyone who is contacted takes part.

“This survey is a really important way for us to listen to tenants’ views and address any issues raised.

“If you are a tenant and you receive a call from one of our researchers, please help us to help you by taking part in the survey.

“This should take no longer than ten minutes to complete, but could make a real difference to the services we provide to you, your family and the community you live in.”

“Any responses given during the interview will be kept confidential and used to help us to identify the service areas which we should prioritise for improvement.”

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