Contact Centre Market Research Interviewer

Job Details

Posted: May 19, 2022

Salary: £9.90 per hour with OTE £21,000pa; Fixed term contract - start date 20/6/22; Uncapped bonus and earning potential; Remote Working / Birmingham office based / Hybrid.

Experience: Required

Department: Call Centre

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Are you an experienced call handler looking for an exciting new position?
Can you conduct professional Market Research interviews with respondents over the phone to the highest quality standards?
Do you have a proven track record of achieving targets, have a positive resilient approach and are you a natural problem solver, effortlessly overcoming objections?

If you answered YES this is the job for YOU!!

This is an initial 5-month contract leading to a permanent position for suitable candidates. As a Contact Centre Market Research Interviewer, you will be working in a team of circa 15 agents on a full-time rota between 8am and 6pm Monday to Friday. Full training will be given and continued on the job support and development is provided throughout.

Main tasks & responsibilities:

  • To attend Project briefings to ensure project objectives are understood prior to delivering pilots or live in field commencement.
  • Contact businesses and residential contacts to collect information on their views and opinions on a specific subject.
  • Conduct professional interviews with respondents over the phone to the highest quality standards and to agreed Key performance indicators (KPIs).
  • To conduct all interviews in accordance with the Market Research Society (MRS) code of conduct.
  • Complete surveys in a timely manner, ensuring that all information gathered is accurate and representative of the respondents’ views.
  • Supply any project related feedback and observations to team manager/research.
  • Deal with any problems/complaints that arise in a professional and sensitive manner. Ensuring that a team manager is notified immediately and the necessary call incident procedure is followed.
  • In addition to the above there may be times when interviewing staff are required to assist other departments within the company and take on alternative duties to facilitate the smooth and efficient running of the business.

Essential Skills & Experience

  • Previous 1 years continuous employment within an outbound Market Research, Sales or Customer service contact centre role.
  • Excellent communication and negotiation skills.
  • A professional manner and an aptitude for providing a quality service.
  • The ability to build rapport quickly and engage with a respondent.
  • Good literacy and numeracy skills
  • Computer literate and familiar with the capabilities and operation of their own or company provided hardware (laptop, PC etc)
  • Excellent timekeeping and attendance

Hardware Requirements:

  • Minimum Internet download speeds of 8mbps and upload speeds of 5mbps
  • Minimum 4 GB RAM
  • Minimum 4 thread CPU

Desirable Skills & Experience:

  • Previously worked as a market research CATI interviewer
  • Experience of B2B or high-profile interactions with key individuals

Benefits:

  • £9.90ph with an uncapped earning potential OTE £21000
  • Paid annual leave
  • SSP and company sick pay (qualifying criteria applies)
  • Westfield Health
  • Westfield Rewards
  • Performance improvement support
  • Incentives and Bonus’
  • Progression and development opportunities

 

BMG Research is one of the UK’s largest independent research and analytics agencies. Our methods expertise, sophisticated analytics and impactful insight empowers clients to make evidence-based decisions that change behaviour among customers, stakeholders and wider society.

We have more than 30 years’ experience of supporting our clients to build and deepen their understanding of changing and ever more complex markets, people and society. We are proud to remain an independent business, driven forward by some of the brightest and most inquiring minds in our industry. We work with our clients to fully understand the challenges faced by their organisations, identify priorities for action, and evaluate the impact of change. We are curious, intelligent and focused in our thinking, supporting our clients in making smarter decisions.

Our people help government clients deliver better public services, shape public policy and guide public investment.  In the regulated industries we support clients in shaping their customer’s experiences, developing their reputations and changing customer behaviours.  In the commercial sectors we drive better customer and employee experiences and strengthen their brands and reputations.

BMG Research Limited is a disability confident committed employer. Please tell us if you need to access this information in an alternative format.

BMG Research Limited is committed to encouraging diversity and inclusion among our work workforce and is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion/belief or marital status.

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