BMG is thrilled to have been commissioned by the House of Commons and Digital Service to manage their staff survey research programme from 2016 to 2018, adding to the great work we have doing with the House of Lords over the past 6 years. The House of Commons and Digital Service are looking to reinvigorate their interaction and engagement with staff, introducing a programme of surveys that are delivered more regularly (in the form of snapshot surveys), and reported back to staff and acted upon with greater speed and energy.

The first snapshot survey will be going live in November, with a specific focus to evaluate the mood of the workforce following the recent changes that have taken place across the organisation. This will provide leaders with a heatmap of where things are working well and where not so well. A measure of employee engagement will also be taken at this stage, allowing comparisons to be made across other similar organisations.

With a workforce of more than 2,500 staff, and a diverse mix of job roles from purely desk based staff through to catering and security staff, a number of innovative methods have been put in place to ensure the survey is as inclusive as possible. This has included providing not only paper surveys to non desk based staff (delivered at team meetings for the most effectiveness), but laptops/tablets within work areas/break rooms, and options for staff to complete the survey over the phone with a trained BMG interviewer in another language or where there are literacy issues.

“It is an exciting time to be working with the House of Commons and Digital Service, given the amount of change they have experienced in the last 18 months. We really welcome their uplift in energy to make a true difference through their staff survey programme.”  (Jenna Allen, Research Director, BMG)

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