With a number of key challenges facing the housing sector and housing service providers, quality housing and resident research has never been so important.

BMG has been working with social housing providers for more than 20 years helping them tackle issues around customer satisfaction, repairs and maintenance, affordable and decent homes, equality and diversity and energy efficiency and sustainability.

BMG has worked with more than 40 housing providers in the past 12 months carrying out STATUS Surveys and interim customer satisfaction research and offers tailor made solutions to help organisations provide a better service to their tenants and residents.

BMG offers services in the following areas:

• Customer satisfaction / STATUS Surveys;
• Consultation with hard to reach and vulnerable groups;
• Benchmarking;
• Employee surveys;
• Customer profiling;
• Quarterly repairs, maintenance and complaints surveys;
• Resident panels;
• Mystery shopping;
• Customer focus groups and workshops;
• Online consultation and web surveys;
• Key driver analysis;
• Senior management and board workshops